Return Exchange Policy +FAQs

At Flow by Tara Davis, each piece is made with intention. Because every garment and accessory is crafted to order, we honor a sustainable model that eliminates excess inventory and reduces waste. Please review our policy carefully before placing your order.

Made-to-Order Commitment

All items are created upon purchase, with a production period of 14–20 business days for apparel and 5–10 business days for select accessories and home items. Shipping and delivery take an additional 7–14 days, depending on the destination.
If production or delivery delays occur, you will receive an email and SMS notification.

Return Eligibility

• Returns are accepted for store credit only within 7 days of delivery.

• Because each piece is made-to-order, refunds are not offered.

• Returned items must be:

  • Unworn and unwashed

  • Free of stains, scents, or alterations

  • With original tags and packaging intact

Please contact us at tmdavis@flowbytaradavis.com or via Live Chat to initiate a return authorization. Once approved, you will receive mailing instructions.

Return Shipping

• The customer is responsible for return shipping costs.

• We recommend using a trackable shipping service.

• Flow by Tara Davis is not responsible for lost or stolen return packages.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of receipt. We will provide a free return label and promptly send a replacement item.

Store Credit

Once your return is received and approved, store credit will be issued immediately via digital gift card or email code. Credits never expire and may be used toward future purchases.

Final Sale Items

All custom designs, made-to-order garments, digital downloads, and donations are final sale and not eligible for refunds; only a store credit is offered upon receipt of a return.

Digital downloads, services, and donations are final sale and not eligible

Lost or Stolen Packages

Flow by Tara Davis is not responsible for packages lost or stolen in transit. Customers must file a claim directly with the shipping carrier (USPS, UPS, or FedEx).